The Lush Lab

Important Appointment Policy Update | Road Construction 📣

Hi everyone!

For everyone who has opted out of my emails… 😂😂 This is your friendly reminder to maybe reconsider that decision because apparently I do occasionally have important things to tell you guys👇🏼

I wanted to send out a quick but important reminder regarding the ongoing road construction directly in front of our building.

As many of you know, this project has been going on since the spring and has continued throughout the summer. While there have been weeks when crews haven’t been actively working, the project itself is still ongoing, and we understand that getting to the building can sometimes be a little more difficult than usual.

Over the last four months, I have done my best to be understanding and accommodate delays caused by the construction. However, effective Monday, October 12, my late policy will be returning to full effect.

Please plan accordingly and allow yourself extra travel time to account for potential delays. The construction is an ongoing project, so please factor it into your schedule when planning your appointment. I completely understand that unexpected things happen, but I also have other clients to accommodate and a schedule to maintain. It is not fair to the clients who arrive on time or to me to have appointments run behind because someone did not allow enough time to get here.

My late policy will be strictly enforced moving forward:

• Arriving 10 minutes late will result in your appointment being shortened as needed to stay on schedule, with the full service price still due.

• Arriving 11-15 minutes or more late will result in your appointment being canceled and treated as a no-show, subject to my cancellation policy.

I also want to be transparent that I have been very lenient with late arrivals over the past year, even before the construction began. Moving forward, I will no longer be able to offer that same flexibility. These policies are in place to respect everyone’s time, including yours and mine, and to ensure I can provide each client with the time and attention they deserve.

Thank you to everyone who has been patient and understanding throughout this ongoing project. I truly appreciate you continuing to support The Lush Lab, and I look forward to seeing you at your next appointment!

Sumer
The Lush Lab

deep sea glass 🫧🌊

a little pretty, a little poison 🖤

summer is officially on the schedule 🍊🌺 sunset sorbet, because one summer color just isn’t enough 🌞

book here ⬇️
www.vagaro.com/thelushlab

Since I’m not always the fastest texter 👀 and I realized some of my smaller services were a bit hidden, I’ve updated things to make booking easier and more seamless!

I’ve added a new ‘Maintenance & Repairs’ section!

This includes:
• Nail repairs
• Nail removals
• Lash touch-ups
• Lash removals

Everything is now in one spot when booking 🫶🏽

⚠️ If you are a regular client of mine, please take the time to swipe and read this post!

You are NEVER going to be as careful with your nails, as I will be with them. Please take care of them!

pretty but a little mean 🖤

red just does something to me 💋🍷🥀

blushing 🌸

| A Gentle Reminder About How Appointment-Only Businesses Operate |

I want to take a moment to clarify something important.

The Lush Lab is an appointment-only studio. The door remains locked between clients for privacy and safety. When I am with a client, I do not check my phone or step away to answer messages, because the person in my chair deserves my full, uninterrupted attention.

If you arrive early, you are always welcome to wait comfortably in your vehicle until your scheduled appointment time. Early arrival does not guarantee immediate entry, especially if I am still completing the service before yours.

Holiday appointments and reserved time slots are still subject to my cancellation and no-show policies. When you book, that time is set aside exclusively for you.

I also want to gently address something else: professionalism and respect go both ways. Speaking to anyone with sarcasm, threats about reviews, or disrespectful language is not acceptable — especially when they are actively serving another client.

The environment I’ve created here is intentional. It is calm, respectful, and rooted in mutual understanding. I will always protect the experience of the client I’m with and the energy within my space.

If my policies or structure don’t align with your expectations, I completely understand — but my boundaries are not unprofessional. They are how I ensure every client receives the care and focus they deserve.

Thank you to those who continue to show kindness and respect. It truly does not go unnoticed. 🤍