Great Clips

We love hearing about the great experiences you have at your local Great Clips salons! ⭐ As Customer Service Week wraps up, share a shoutout for your Great Clips salon stylists below.

Did you know Great Clips has a Great Deeds program? 💚

Through Great Deeds, Great Clips salons across the U.S. and Canada go beyond great haircuts by creating positive change in the communities they serve.

Our favorite view. 🫶 What do you love most about your local Great Clips salon? 💚

Great hair starts with great stylists. ✂️ Ready to join a team that invests in your success, supports your growth and helps you deliver great experiences for every customer who sits in your chair? Learn more at jobs.greatclips.com/

The 33rd Annual Great Clips Cut-A-Thon is officially under way! 🎉✂️

Now through August 28th, your haircut makes a powerful impact: a portion of proceeds from EVERY haircut at participating Twin Cities salons goes directly to Children’s Minnesota School Re-entry Program.

With the help of the Twin Cities community, Great Clips salons have raised over $1.7 million to support local students and their families as they transition back to school after receiving serious medical treatments. You can help us reach this year’s $40,000 goal by visiting now.

Check in online or walk into your local Great Clips today: greatclips.com

Now through August 28, visit any participating Twin Cities Great Clips salon to donate to the Children’s Minnesota School Re-entry Program. Your donation provides essential resources, education, and guidance to help children transition back to the classroom with confidence after facing serious illness. ✂️💚

As a special thank you for supporting local families, you’ll receive a $2.00 coupon toward a future haircut.

Stop in or check-in online to make a difference today: greatclips.com

Great Clips
A Team. A Family. A Career.
Great Clips of Red Wing is now hiring for all positions including
• Management Team
• Stylist Team
• Receptionist Team
We offer many benefits including
Clientele and equipment provided
Student loan reimbursement
Paid training
Paid advanced training
Holiday and vacation pay
Flexible hours
Guaranteed income
New pay plan structure

Paid daily commissions
Product and client return incentives
Room to advance and grow in the company
Plus much more

Join our energetic and fast paced team today
To find out more about these exciting opportunities or to learn more about our company

Apply online at greatclipscareers.com
Or call Joann 651-357-3770

Comfort

We will treat our customers like they are a guest in our home, because comfort is important to them.

Our Goal: Implement, nurture and reinforce a culture of high standards and accountability where the stylist’s #1 job is getting customers to return (especially new customers).

Expectations
• Smile with sincerity and enthusiasm
 Approach customers with a warm, friendly smile and a pleasant, energetic and friendly manner; treat each customer as if he or she is your first of the day.
• Provide a warm and welcoming greeting to every customer.
 Greet customers within 5 seconds using the Great Clips greeting and eye contact.
 At check-in, ask for the customer’s name first to make the connection and then enter the name, address and phone number accurately into the computer; explain the reason for gathering this information and how it is used to make sure the customers are comfortable giving personal information to you.
• Answer the telephone with a warm, friendly greeting and respond to any inquiries such as pricing, scheduling, wait times, directions, employment, etc.
• Manage the waiting room by ensuring that everyone has been checked in, making sure customers have magazines to read, children are occupied with books, etc.
• Explain to every new customer what to expect from their Great Clips experience.
 Tell them about our system so they know what to expect.
 Ask if they have any questions.
• Maintain salon cleanliness to ensure a positive perception of Great Clips when not greeting customers.
 Clean and straighten tables, display shelves and front desk.
 Sweep hair between customers and clean areas used by stylists.
 Clean and sweep the backroom, coffee and office area, sidewalk, windows and doors and trash.
 Clean, sweep and stock the restroom.
• Thank every customer and invite them to return.

Receptionists also must —
• Be ready to work when the salon opens and accept customers up until salon's posted closing time.
• Dress according to the apparel guidelines and maintain a professional appearance.
• Handle cash and coupons appropriately and according to salon policy.
• Attend and contribute to salon meetings so you are aware of any changes or new programs that may affect the customers.
• Schedule interviews as quickly as possible with stylists seeking employment with Great Clips.

Freedom

We will provide more freedom to our customers by minimizing their wait, because their time is valuable.
Our Goal: Through proper staffing and scheduling, no customers will wait more than 15 minutes on weekends.

Expectations
• Embrace customer convenience by maximizing weekend schedules and other peak times.
 Work weekend, evening and other shifts to provide the most convenience to the customers.
 Be aware of blackout dates on the calendar and be available to work during these busy times in the salon.
• Understand every customer values low wait times.
 Check customers in promptly and communicate where the customer is on the wait list and accurate wait times.
 Schedule perms and up-dos.
 Check with manager or person in charge for approval before taking any scheduled or unscheduled breaks.
• Help customers fully understand Online Check-In to better manage their wait times.
 Have a complete understanding of how the Online Check-In service works.
 Be able to explain the Online Check-in to the customer and how this service can help reduce the customer’s wait time in the lobby.

Connection

We will listen and make a connection with our customers to give them the haircut they want, because they want to look like themselves - only better. Our Goal: Provide quality haircuts for all customers by consistently delivering the Great Clips system.

Expectations
• Stay informed on products carried in the salon and respond to product questions from customers; keep current on trends affecting the industry.
• Confirm customer satisfaction before they leave the salon.
 Communicate with customers to monitor customer satisfaction.
 Share compliments and complaints with management.

Receptionist Qualifications
• Commitment to work a flexible schedule, including weekends and evenings.
• Dedication to great customer service.
• Commitment to follow the 5 Steps to Customer Care with every customer, every Receptionist Qualifications
• Commitment to work a flexible schedule, including weekends and evenings.
• Dedication to great customer service.
• Commitment to follow the 5 Steps to Customer Care with every customer, every time, in every salon.
• Ability to work in a fast-paced environment.
• Skill to listen and understand what the customer wants.
• Ability to efficiently and effectively resolve customer issues.
• Skill to use a computer to track customer information.
• Ability to read and speak English.

Receptionist Physical Requirements
• Standing: particularly for sustained periods of time.
• Be able to lift up to 20 lbs.
• Hazards may include, but are not limited to, slipping.

We’re having a sale! Great haircuts are just $8.99 April 26 - 30, 2018. Don’t forget to save time with Online Check-In. Try it at: https://greatclips.com/salons/0271

Get a great haircut for a great cause!

We’re having a sale! Great haircuts are just $7.99 April 27 - May 1, 2017. Don’t forget to save time with Online Check-In. Try it at: http://www.greatclips.com/salons/0271

We have the best customers in the world. Thank you!

Want a VIP race experience to see Kasey Kahne? Enter our giveaway with now for your chance to win! We’re also giving away free jeans and free haircuts to rev up your look. www.greatjeansgreathaircuts.com